Return & Refund Policy
Our Reliable 14 – Day Satisfaction Guarantee!
- Return Terms
For an item to qualify for a return, regardless of whether it’s shoes, clothing, a bag, a watch, or any other accessory, it must be in the exact condition as when you received it. That means it should be unworn, unused, have all the original tags (if they were there), and be in its original packaging. Additionally, you’ll need to present the receipt or other proof of purchase.
- Eligibility for Returns
Returns will only be accepted if you receive a damaged, non – functioning item, or the wrong item. Since we provide actual photos, detailed descriptions, and videos of all products in advance, we can’t accept returns in situations other than the ones mentioned above. But we will consider exceptional cases. If the item is in good condition and works as we promised, we won’t handle any refund requests.
- Refund Crediting Time
Once we receive and inspect your returned item, we’ll inform you. We’ll also let you know if your refund has been approved. If it’s approved, the refund will be automatically sent back to your original payment method. Keep in mind that your bank or credit card company may take at least 3 – 7 days to process and post the refund.
- Responsibility for Return Shipping Costs
The buyer is fully responsible for the shipping costs when sending the item back to us. However, when we send a replacement item to you in case of an exchange, we’ll cover all the shipping expenses.
- Steps to Start a Return or Refund
If you want to return an item, feel free to get in touch with our support team, which is available 24/7. If we can’t connect with you right away, please send us an email, and we’ll reply as soon as possible.
Customer satisfaction is of great importance to us.
PayPal Payments:
Contact Us First: If you have any problems with your purchase, please contact us first to talk about the best way to solve the issue before starting a dispute.
PayPal Protection: PayPal offers purchase protection, but it doesn’t cover counterfeit items. If you have any issues with your purchase, contacting us first is the best way to resolve them and ensure a good result for both sides.
Don’t Mention Replica Items: If you bought a replica item, don’t mention that when starting a dispute with PayPal. Instead, say that you purchased a regular item.
